This article explains the monthly payment process for tweachers using Wise.
🕒 Payment Period
The Twenix payment window runs from the 2nd to the 5th of each month (00:00 UTC on the 2nd to 24:00 UTC on the 5th).
To ensure your payment goes smoothly, double-check the following before requesting payment:
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Your Wise account is set up to receive the currency you want.
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You have your Wise-associated email address handy.
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Your name on Wise matches the name that Twenix has on record.
These are the steps you'll need to follow every month within those dates:
Step 1: Confirm Your Invoice ✅
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Go to the "Invoices" tab. Your invoice will appear as Pending.
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Click "Confirm service" to proceed
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On the next screen, review the breakdown of your classes.
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Enter a custom invoice number or use the autogenerated one.
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This is the only editable field after generation.
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If you need to change your name or address on the invoice, contact us at support-teacher@twenix.es before the 20th of the month.
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Click "Next", review the final invoice, then click "Confirm invoice".
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Your invoice status will now show as Confirmed, and you can download it for your records it by clicking "Download".
Step 2: Request Your Payment 💰
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Once your invoice is confirmed, its status will show as Pending payment.
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Click "Request payment".
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Select Wise as the payment method.
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Enter the email linked to your Wise account exactly.
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Select your local currency (e.g., EUR, USD, ZAR).
🚨 Important: If your email does not have a Wise account linked, you may receive an invitation to create one. Incorrect email or unsupported currency selection will result in payment failure and likely delay until next month.
Step 3: Finalise Your Payment 📩
After completing your payment request:
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You will receive an email from Wise to finalise the payment.
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Check your inbox and spam folder.
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If you do not receive the email, contact Wise Support.
Once complete:
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Your payment status will show as In progress.
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Payments usually arrive within 24 hours, but may take up to 5 business days.
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Once received, the status will update to Paid.
- If there is a delay in payment receipt after requesting, we always recommend contacting Wise support and explaining the issue.
Troubleshooting Payment Errors ❌
If your payment status changes to Error, this likely means:
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There was a mistake in the email address entered or currency select.
- The payment wasn't finalised via email in time.
If this happens:
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Twenix must wait for Wise to return the funds.
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You may not be able to request payment again until the next cycle (2nd–5th of the following month).
If You Submit Your Own Invoice Instead
You can email your own invoice (instead of confirming through the platform). If so:
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Ensure all fields are correct: invoice date, billing data, teaching period.
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Once accepted, the status will change to Sent.
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You will be able to request payment from the 6th to the 11th of the month (00:00 UTC).