Waiting longer than expected, or seeing an Error status in the platform? Use this quick checklist.
First checks
- Confirm the email address you enter matches the one linked to your Wise account.
- Look for Wise’s confirmation email. This is where you finalise the payment so it can be released. Check spam/junk and any filtered folders.
- Currency choice: if your local currency is not available, select EUR or USD in both the platform and in Wise.
If you did not receive the Wise email
- Check spam/junk and search your inbox for “Wise”.
- Double-check the email entered in your Twenix payment request was correct.
- If still missing, contact Wise Support to report the issue.
If your payment status shows Error
This almost always means a step in Wise was missed or a detail did not match.
- Re-check email, currency, and account details.
- Contact Wise Support to identify the failed step.
- If the payment window has already closed, you will need to request it again next month.
Payment delays after confirmation
Banks and Wise can have delays. If it has been more than a few business days since confirming the Wise email, contact Wise and your bank to check for holds or verification needs.
Payment window reminder
- Payments can be requested between the 2nd and the 5th (00:00 UTC) each month.
- After the payment period ends, pending Wise payments which cannot be finalised will likely need to be retried the following month.