First of all, well done! You are moments away from getting started on the Twenix platform!
If you cannot access classes yet, it usually means there’s a step still missing. Here are the most common things to check:
1. Onboarding not marked as complete
Even if you have read or watched all the onboarding content, the system requires one final action.
Please check the following:
Go back into the Onboarding Course
Make sure you have clicked “Complete” on every section
Confirm that the course shows 100% completed
If any section is not marked as complete, access to classes will remain blocked.
2. Platform registration not finalised
During onboarding, you received an email titled “Welcome to the Twenix Universe!” (as seen below):
In that email:
The first link is used to complete your platform registration
This step is required before you can start teaching
If you are having trouble finalising the form, please go back and make sure your ID upload file is below 2MB and try again.