The Twenix payment process is designed to be as smooth and user-friendly as possible, but there are some things you can do to ensure there are no problems!
Once a payment is requested, the funds are sent immediately from Twenix to your selected payment provider (Wise or Payoneer). At that point, Twenix no longer has access to the funds, and only Wise or Payoneer can cancel or return the payment.
If there is an issue, we usually have to wait for the provider to return the funds. This often does not happen until after the payment period (2nd–5th of the month), which means you may need to wait until the next payment window to submit your request again.
To help you avoid delays or failed payments, please go through the checklist below before submitting your request.
1. Have you selected the correct payment method?
Twenix currently supports Wise and Payoneer.
Please make sure you are selecting the correct one for your account.
⚠️ The platform may default to Wise — always double check before confirming.
If you select the wrong method:
- The payment will fail.
- The funds must be returned before you can try again.
Refunds might only arrive after the payment period ends, and the new request would have to wait until the next cycle (2nd–5th of the following month).
2. Is your email address correct?
For Wise, the email you enter on the platform must exactly match the one linked to your Wise account.
❌ Payments will fail if you enter the wrong email, even if you do have a Wise account.
If you are unsure, check your Wise account directly or contact Wise Support.
3. Is your account linked and verified?
For Payoneer, your account must be:
- Fully verified by Payoneer.
- Correctly linked to your Twenix profile.
If there are problems with verification or linking, your payment may not be processed.
4. Does your invoice meet the minimum payment threshold?
Each payment provider has a minimum invoice amount:
| Provider | Minimum Amount |
|---|---|
| Wise | €8 |
| Payoneer | €20 |
If your invoice is below the minimum, please contact us at support-teacher@twenix.es or via the platform chat. We will be able to provide you with the next steps.
5. Did you receive a confirmation email?
For Wise payments, you should receive a confirmation email shortly after submitting your request.
✅ You must click the confirmation link in the email to complete the process.
- Check your spam or junk folder if you do not see the message.
- If nothing arrives, please contact Wise Support directly.
6. Experiencing a delay?
If your payment has been requested and confirmed, but has not arrived:
- First check your payment provider (Wise or Payoneer).
- Then contact your bank.
- If needed, contact Wise or Payoneer support using their help centre.
📌 Please note: Not all payments are instant. Depending on your provider and bank, it may take 5 business days for the funds to arrive — this is normal and not usually a cause for concern.
7. Have you selected the correct currency? (Wise only)
When requesting payment through Wise, you must choose a currency.
💱 Make sure to:
- Select your preferred currency when submitting your request.
- Confirm that your Wise account can receive payments in that currency.
⚠️ If your selected currency is not supported, the payment will fail and the funds will need to be returned. This may delay your ability to try again until the next payment cycle.
👉 This does not apply to Payoneer, as all payments are sent in EUR by default.
| Requirement | Wise | Payoneer |
|---|---|---|
| Account must be linked | ❌ No linking needed in Twenix | ✅ Yes — must be fully linked and verified |
| Confirmation email | ✅ Yes — you must click the link to confirm | ❌ No confirmation step required |
| Currency selection | ✅ Yes — you must choose a supported currency | ❌ No — payments always sent in EUR |
| Minimum invoice amount | €8 | €20 |
Common “What if…?” Questions
-
What if I selected Wise but I only have Payoneer?
The payment will fail. You must wait until the funds are returned (usually after the payment period) before you can request again with Payoneer. -
What if I entered the wrong email for Wise?
The payment will fail. You will need to correct the email in your request and wait until the funds are returned before trying again.
What if my invoice is below the minimum threshold?
Contact support-teacher@twenix.es. We will let you know the next steps.
Still need help?
If you are unsure about anything, or your payment status is showing as “Error”, please contact our team via the chat on the teaching platform or by emailing support-teacher@twenix.es.
We will always do our best to help.