If you cannot find a class you previously had booked, it is usually related to the filters in the Classes tab.
How to Find Your Past Classes:
1. Go to the "Classes" Tab
- Log into the Twenix platform and navigate to the Classes section.
2. Check Your Filters
- Look for the "Class Status" dropdown above the class list.
Select the Class Statuses You Want to Check
The available options are:
- In Progress
- Booked
- In Transfer
- Cancelled
- Cancelled OOT
- Done
- Teacher Absent
- Student Absent
- Pending Review
- Refund
- Resolved
Make sure to select any status that might apply to the class you are looking to check.
3. Set the Correct Date Range
Ensure you have selected the correct date range to include the class you are looking for.
Why Do Some Past Classes Not Appear?
-
If a class was transferred, it will no longer appear on your main list. However, you can check if it is still in the transfer process by selecting "In Transfer" from the status list.
- If a class was canceled, it may not be visible under your main class list but should appear when filtering by "Cancelled" or "Cancelled OOT".
- If a class was rescheduled, it will not appear on your list. While not common, students may be able to reschedule their class if more than two hours remain before the scheduled start time.
Still Not Seeing Your Class?
If you have checked the filters and still cannot find a specific class, please contact Twenix Support with the class date and time, and we will be happy to assist you.