We believe communication between us and our teachers is essential! Please read on to find out how you can get in touch, and vice versa!
How to get in touch with us:
Via the support chatbot
You can contact us at any time through the Support chatbot, available in the bottom-left corner of the platform.
When using the chatbot:
You can type your question directly, or use simple terms like payments, ratings, absences, or technical issues to reach the right section.
Include as much detail as possible, including screenshots or attachments where relevant.
Your message will be sent to the Teacher Support team, who will reply as soon as possible during support hours.
Via email
You can also contact us by email: support-teacher@twenix.es
When emailing us:
Please include clear details about the issue.
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Attach screenshots or files if they help explain the situation.
This allows us to investigate and help you more quickly.
How Twenix contacts you
Class notifications
You will receive automatic emails from the Twenix platform for certain events, including:
A class being booked
A student cancelling a class
Being marked absent
Your invoice becoming available
Class reminders (optional)
Successful class transfers (optional)
Please note: the platform itself should always be your main reference point, as email notifications may sometimes be delayed or missed.
Important updates
From time to time, we send emails about:
Platform updates
Policy changes
New features or improvements
Please make sure the email address linked to your Twenix profile is one you check regularly.
Newsletters
Occasionally, we share newsletters with:
Twenix news
Teaching resources
Platform tips and updates
These emails are optional and intended to keep you informed.
Security reminder
All official Twenix emails are sent from addresses ending in @twenix.es (or .com if you are an applicant), including messages from individual team members.
If you ever receive an email claiming to be from Twenix that comes from a different address, please report it immediately via the chatbot or by email.