In this article, you will find how teacher ratings work at Twenix, how we use them, and why it is important to keep an eye on your weekly performance.
What are teacher ratings?
After every class, students are given the option to rate their teacher out of 5 stars.
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If a student leaves a rating, they can also select one or more reasons for their score from a list of tags. You can view these tags on the platform by clicking on your profile picture and going to:
My profile > Performance
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Students may also leave written comments about their class. These comments are shared with teachers once per month via a Google Drive folder, which is sent to your email address when you receive your first written feedback. This link is only sent once, so we recommend bookmarking it.
If you have been teaching for a while and cannot locate this link, please contact us at support-teacher@twenix.es.
What are common reasons for lower ratings?
Some of the most common reasons students select when leaving lower ratings include:
Background noise or distractions
Not using the target vocabulary and chosen topic during the class
Not enough verbal or written corrections in the chat (usually fewer than 3)
A lack of structure, or little continuity between classes
Reviewing your weekly performance tags can help you spot patterns and areas to improve.
How does Twenix use teacher ratings?
The team reviews teacher ratings once per week, focusing on weekly averages and overall trends, not individual classes.
We do not take action based on single classes or isolated low ratings.
If we notice that a teacher’s weekly average is consistently below our standard, we may reach out to offer guidance, training materials, or practical advice to help improve future ratings.
We only review ratings for teachers who have completed a minimum number of classes in a given week.
What is the required rating?
Based on student feedback data, Twenix has identified a weekly average rating of 4.7 out of 5 as the minimum standard.
Why 4.7 out of 5?
The global average rating across the platform is above 4.9.
While 4.7 is below the global average, our data shows that teachers who consistently reach this level are delivering a strong and reliable learning experience. We consider this a fair and realistic standard.
All teachers on the platform have met our requirements during the recruitment process, and we believe every teacher is capable of meeting or exceeding this standard with the right support.
What actions might be taken?
If a teacher’s ratings fall below the expected standard, we usually follow a gradual approach:
We may send an email to highlight what we have observed and share advice on how to improve.
If ratings remain low over time, this communication may include a notice that improvement is required.
If there is still no improvement, or if we receive very concerning feedback, this may lead to a final warning.
Continued low ratings may result in deactivation from the platform.
In rare cases, very serious feedback may lead to quicker action, but this is uncommon and always reviewed carefully.
We will always aim to provide guidance and give teachers the opportunity to improve. Our team is available to discuss ratings by email if you have questions.
How can I achieve strong ratings?
One of the best ways to understand this is by learning from experienced teachers, so check out this video from one of the top Tweachers!
We also recommend watching our Road to Tweacher Stardom webinar, where top-performing teachers share practical tips and habits that help them maintain strong ratings. If you have an active teaching account, you can watch it here!
Are ratings a fair reflection of performance?
Yes: data tells us that student ratings are a useful indicator of the student experience.
While one lower rating does not mean a teacher has done a poor job, repeated patterns in feedback usually point to areas that can be improved. This is why we focus on averages and trends, rather than single classes.
Our goal is not to penalise teachers for isolated situations, but to ensure a consistently good experience for students and to support teachers in meeting expectations.