There are a few common reasons why you may not be able to Enter the class on the platform.
1. Browser zoom
If your browser is zoomed in too much, the Enter the class button may be hidden from view.
Zoom out using Ctrl + - (Windows) or Cmd + - (Mac) until the button appears.
You can also reset zoom using Ctrl/Cmd + 0.
(See the screenshots below: the first shows the button missing when zoomed in, the second shows it visible when zoomed out.)
2. The class is not open yet
The classroom can only be accessed within 10 minutes of the class start time.
If you try to enter earlier, the button will appear greyed out and cannot be clicked.
Refresh the page once you are within the 10-minute window.
3. Browser and device setup
Make sure you are using:
Google Chrome (latest version)
A desktop or laptop (mobile and tablets cannot be used to teach)
Camera and microphone permissions allowed for Twenix
No VPNs, ad blockers, or browser extensions that may block the platform
Also make sure you are not logged in to Twenix in more than one tab or device at the same time.
4. Quick fixes if the button still does not appear
Try the following, in this order:
Refresh the page
Open the platform in an Incognito window
Clear your cache and cookies
Restart Chrome
Restart your computer
If none of these steps resolve the issue, please contact support and include a full screenshot showing what you see on the page.